It was made a survey of rework losses and customer satisfaction. As the service order is the document that reflects the entire negotiation of customer expectations and technical detail, aiming to reduce costs, increased customer satisfaction, increased productivity was carried out a workshop of awareness of the importance of the Service Order (OS) and a manual of completion procedures was produced. Commercial Department and Production team were worked on in this raining, coaching and quality management consultancy job. This was a small playful video presented at the final meeting of the workshop.
Watch the video: